Revenue Cycle Specialist Front-End
About The Position
Southcoast Health is seeking a Front-End Revenue Cycle Specialist to handle patient registration, insurance verification, pre-registration, and point-of-service collections. Under the general supervision of the Team Leader, the specialist ensures patient information is accurate and helps patients understand their financial responsibilities. The role also includes financial counseling referrals, Medicare compliance activities involving IM and MOON forms, valuables management, morgue coordination, customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams. On-site coverage is required at public arrival desks and the Emergency Department. The position is based at St. Luke's Hospital in New Bedford, Massachusetts, and the employee must be able to work at all sites if needed. The schedule is 40 hours per week, with day/evening shifts listed as 7:00 a.m.–3:30 p.m. or 3:00 p.m.–11:30 p.m., plus an every-other-weekend and holiday rotation.
Requirements
- Education equivalent to completion of four years of high school, plus additional required courses or training.
- Demonstrated excellent communication and interpersonal skills.
- Strong computer skills, including experience with medical-based programs.
- Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing the required statement upon hire.
Nice To Haves
- Associate's Degree preferred.
- Medical Terminology Certificate preferred.
- Proficiency with Word, Excel, and other software programs preferred.
- Over three years of related health care experience, including working with third-party payers, preferred.
- CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) certification encouraged.
Responsibilities
- Handle patient registration, insurance verification, and pre-registration.
- Collect payments at the point of service.
- Ensure patient data is accurate and educate patients about financial responsibilities.
- Refer patients for financial counseling when appropriate.
- Support Medicare compliance, including completion of IM and MOON forms.
- Manage patient valuables and coordinate morgue-related activities.
- Provide customer service and maintain regulatory compliance.
- Collaborate with clinical and revenue cycle teams.
- Provide on-site coverage at public arrival desks and the Emergency Department.
- Work at all Southcoast Health sites if needed.
Benefits
- $1,000 new-hire sign-on bonus; rehires terminated more than one year ago are also eligible.
- Competitive pay and comprehensive benefits package.
- Generous Earned Time Off package.
- Employee Wellbeing Program.
- 403B Retirement Plan with company match.
- Tuition assistance and Federal Loan Forgiveness programs.
- Professional growth opportunities and customized leadership training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
