Revenue Cycle Specialist Front-End

Southcoast Health System • Fall River, MA

6d • Onsite

About The Position

The Front-End Revenue Cycle Specialist handles patient registration, insurance verification, pre-registration, and point-of-service collections under the general supervision of the Team Leader. The specialist ensures patient data is accurate and educates patients about their financial responsibilities. Additional duties include making financial counseling referrals, supporting Medicare compliance through IM and MOON forms, managing valuables, and coordinating morgue-related processes. The role requires customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams. On-site coverage is required at public arrival desks and the Emergency Department.

This is a 40-hour-per-week day-shift position at Charlton Memorial Hospital in Fall River, Massachusetts. The schedule is 7:00 a.m. to 3:30 p.m., with weekend and holiday rotation.

Requirements

• Education equivalent to completion of four years of high school plus additional courses or training.
• Demonstrated excellent communication and interpersonal skills.
• Strong computer skills, including experience with medical-based programs.
• Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption by signing a statement certifying the choice to be exempt for medical or personal reasons once hired.
• Over three years of related health care experience, including working with third-party payers, preferred.
• Proficiency with Word, Excel, and other software programs preferred.
• CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) certification encouraged.

Nice To Haves

• Associate's degree.
• Medical Terminology Certificate.
• Over three years of related health care experience, including working with third-party payers.
• Proficiency with Word, Excel, and other software programs.

Responsibilities

• Handle patient registration, insurance verification, pre-registration, and point-of-service collections.
• Ensure patient data is accurate and educate patients about financial responsibilities.
• Make financial counseling referrals.
• Support Medicare compliance, including completion or handling of IM and MOON forms.
• Manage patient valuables and coordinate morgue-related processes.
• Provide customer service and comply with applicable regulations.
• Collaborate with clinical and revenue cycle teams.
• Provide on-site coverage at public arrival desks and the Emergency Department.

Benefits

• $1,000 new-hire sign-on bonus; rehires whose employment ended more than one year ago are also eligible.
• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off package.
• Employee Wellbeing Program.
• 403(b) retirement plan with company match.
• Tuition assistance and Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED