Revenue Cycle Specialist Front-End

Southcoast Health System • New Bedford, MA

3d • Onsite

About The Position

The Front-End Revenue Cycle Specialist handles patient registration, insurance verification, pre-registration, and point-of-service collections under the general supervision of the Team Leader. The specialist ensures patient data is accurate and educates patients about their financial responsibilities. Additional duties include referring patients for financial counseling, Medicare compliance activities involving IM and MOON forms, valuables management, and morgue coordination. The role includes customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams. On-site coverage is required at public arrival desks and the Emergency Department. The position is based at St. Luke's Hospital in New Bedford, Massachusetts, and requires the ability to work shifts at both St. Luke's and Charlton. It is per diem, with flexible shifts and hours, including listed shifts from 7:00 a.m. to 3:30 p.m., 11:00 a.m. to 7:30 p.m., 3:00 p.m. to 11:30 p.m., and 11:15 p.m. to 7:15 a.m., with weekend and holiday rotation. Pay is determined based on experience, within a stated range of $18.04 to $29.05 per hour.

Requirements

• Completion of four years of high school plus additional courses or training.
• Excellent communication and interpersonal skills.
• Strong computer skills, including experience with medical-based programs.
• Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for and sign a statement of exemption for medical or personal reasons once hired.

Nice To Haves

• Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years of related health care experience, including working with third-party payers, preferred.
• CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) certification encouraged.

Responsibilities

• Handle patient registration, insurance verification, pre-registration, and point-of-service collections.
• Ensure accurate patient data and educate patients on financial responsibilities.
• Refer patients for financial counseling.
• Support Medicare compliance, including IM and MOON forms.
• Manage patient valuables and coordinate morgue-related processes.
• Provide customer service and comply with applicable regulations.
• Collaborate with clinical and revenue cycle teams.
• Provide on-site coverage at public arrival desks and the Emergency Department.
• Work shifts at both St. Luke's and Charlton, including weekend and holiday rotation.

Benefits

• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package.
• Employee Wellbeing Program.
• 403B Retirement Plan with company match.
• Tuition assistance and Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.

What This Job Offers

• Education Level: High school or GED