Revenue Cycle Specialist Front-End
About The Position
Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, insurance verification, pre-registration, and point-of-service collections. The specialist ensures accurate patient data and educates patients about their financial responsibilities. Additional duties include financial counseling referrals, Medicare compliance activities involving IM and MOON forms, valuables management, and morgue coordination. The role includes customer service, regulatory compliance, and collaboration with clinical and revenue cycle teams. On-site coverage is required at public arrival desks and the Emergency Department. This per diem position is based at St. Luke's Hospital in New Bedford, Massachusetts. The employee must be able to work shifts at both St. Luke's and Charlton. Flexible shifts are listed as 7:00 a.m.–3:30 p.m., 11:00 a.m.–7:30 p.m., 3:00 p.m.–11:30 p.m., and 11:15 p.m.–7:15 a.m., with weekend and holiday rotation.
Requirements
- Education equivalent to completion of four years of high school, plus required additional courses or training.
- Excellent communication and interpersonal skills.
- Strong computer skills, including experience with medical-based programs.
- Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for and sign a statement electing an exemption for medical or personal reasons.
Nice To Haves
- Associate's degree.
- Medical Terminology Certificate.
- Proficiency with Word, Excel, and other software programs.
- More than three years of related healthcare experience, including work with third-party payers.
- CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) certification.
Responsibilities
- Handle patient registration, insurance verification, and pre-registration.
- Collect payments at the point of service.
- Ensure patient data is accurate.
- Educate patients about their financial responsibilities.
- Refer patients for financial counseling.
- Support Medicare compliance, including completion of IM and MOON forms.
- Manage patient valuables and coordinate morgue-related processes.
- Provide customer service and comply with applicable regulations.
- Collaborate with clinical and revenue cycle teams.
- Provide on-site coverage at public arrival desks and the Emergency Department.
Benefits
- Competitive pay and comprehensive benefits package.
- Generous Earned Time Off package.
- Employee Wellbeing Program.
- 403(b) retirement plan with company match.
- Tuition assistance and Federal Loan Forgiveness programs.
- Professional growth opportunities and customized leadership training.
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What This Job Offers
Education Level
High school or GED
