Revenue Cycle Specialist Front-End

Southcoast Health System • Fall River, MA

7d • Onsite

About The Position

Southcoast Health is seeking a Front-End Revenue Cycle Specialist for Charlton Memorial Hospital in Fall River, Massachusetts. Under the general supervision of the Team Leader, the specialist handles patient registration, insurance verification, pre-registration, and point-of-service collections. The role ensures accurate patient data and helps patients understand their financial responsibilities. Additional duties include referring patients for financial counseling, supporting Medicare compliance through IM and MOON forms, managing valuables, and coordinating morgue-related matters. The specialist provides customer service, follows regulatory requirements, and collaborates with clinical and revenue cycle teams. On-site coverage is required at public arrival desks and the Emergency Department.

This is a 24-hour-per-week day-shift position, scheduled from 7:00 a.m. to 3:30 p.m., with weekend and holiday rotation. The listed pay range is $18.04–$29.05 per hour, with the rate determined by experience. A $600 new-hire sign-on bonus is available; former employees whose employment ended more than one year ago are also eligible.

Southcoast Health describes itself as a not-for-profit charitable health system serving Southeastern Massachusetts and Rhode Island. The organization offers a culture of well-being and inclusion, competitive pay and benefits, earned time off, an employee wellbeing program, a 403(b) retirement plan with company match, tuition assistance and federal loan forgiveness programs, and professional growth and customized leadership training. Benefits listed are available to regular-status employees scheduled to work at least 24 hours.

Requirements

• Education equivalent to completion of four years of high school plus additional required courses or training.
• Excellent communication and interpersonal skills.
• Strong computer skills, including experience with medical-based programs.
• Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for and sign a statement requesting an exemption for medical or personal reasons.

Nice To Haves

• Associate's degree preferred.
• Medical Terminology Certificate preferred.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years of related health care experience, including work with third-party payers, preferred.
• CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) certification encouraged.

Responsibilities

• Handle patient registration, insurance verification, pre-registration, and point-of-service collections.
• Ensure patient data is accurate and educate patients about their financial responsibilities.
• Refer patients for financial counseling.
• Support Medicare compliance, including IM and MOON forms.
• Manage patient valuables and coordinate morgue-related matters.
• Provide customer service and comply with regulatory requirements.
• Collaborate with clinical and revenue cycle teams.
• Provide on-site coverage at public arrival desks and the Emergency Department.

Benefits

• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off package.
• Employee Wellbeing Program.
• 403(b) retirement plan with company match.
• Tuition assistance and Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.
• $600 new-hire sign-on bonus; rehires whose employment ended more than one year ago are also eligible.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED