Revenue Cycle Services Coordinator
About The Position
The Revenue Cycle Services Coordinator 3 is an integral member of the care-provider team at The Ohio State University College of Dentistry Dental Faculty Practice. The role provides patient-focused customer service and clerical support, including appointment coordination, call handling, emergency-call triage, checkout coordination, records requests, and communication with the care team. The schedule is Monday through Friday, 7 a.m. to 4 p.m. Work is performed primarily in an office environment and involves sustained keyboard and other computer work. The position requires sufficient mobility and physical reflexes to perform tasks in a general office environment and the ability to lift 25 pounds, with or without accommodation. Successful completion of a criminal background check and drug and alcohol screening is required.
Requirements
- High school diploma or GED.
- Two years of relevant experience.
- Successful completion of a criminal background check and drug and alcohol screening.
- Ability to perform sustained keyboard and other computer work.
- Sufficient personal mobility and physical reflexes to function in a general office environment.
- Ability to lift 25 pounds, with or without accommodation.
Nice To Haves
- Four to six years of experience in a dental setting providing customer service.
- Knowledge of dental terminology and dental practice.
- Ability to maintain accurate records and carry out detailed but basic written or oral instructions.
- Ability to cooperate with co-workers.
- Knowledge of customer service skills, including the ability to answer routine inquiries and resolve complaints from patients, doctors, and staff.
Responsibilities
- Schedule appointments with patients.
- Take incoming calls from patients and doctors.
- Triage emergency patient calls.
- Check and print schedules.
- Fill cancellation appointments and ensure the schedule is full.
- Reschedule patients when a provider is absent.
- Schedule interpreters as needed.
- Coordinate the checkout process for more than 100 patients per day, including distributing and tracking parking passes and ensuring accuracy of coordinated care.
- Fulfill records requests.
- Work with the team to disseminate information to the care team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
