Revenue Cycle Patient Representative-Patient Access LGH ED-Part time, Days
Centra Health•Lynchburg, VA
•$16 - $24
About The Position
This part-time position manages patient registrations in Acute Revenue Cycle Patient Access departments. As the first point of contact for many Centra patients, the representative provides customer and financial services, including pre-registration, registration, upfront collections and payment plans, medical necessity checks, and financial counseling. Patients are referred to appropriate sources for follow-up as needed.
Requirements
- High school diploma or equivalent.
- Proficiency with Microsoft Office products.
- Proficient typing and spelling.
- Proficient computer skills, including multitasking with data entry across multiple computer applications.
- Ability to provide a high level of customer service.
- Attention to detail and critical-thinking skills.
- Proficient written and verbal communication skills.
Responsibilities
- Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
- Verify and review insurance plans and coordinate benefits on behalf of patients.
- Manage point-of-service payments, including collecting and posting payments, providing receipts, and balancing transactions per shift.
- Obtain completed authorizations and admission notifications for patients.
- Assist patients with financial clearance by communicating financial responsibility through estimates, setting up payment plans, and/or referring patients to financial counselors.
- Respond appropriately to phone calls, emails, and other forms of communication.
- Promote a positive working environment and maintain open, positive communication.
- Comply with applicable healthcare and billing regulations and standards, including HIPAA, TJC, CMS, and EMTALA, as well as Centra and Acute Revenue Cycle department policies and procedures.
- Provide courteous service to patients, families, teammates, and other stakeholders by resolving problems, responding to inquiries, and following up to strengthen customer relationships.
- Cover other shifts and departments within Acute Revenue Cycle departments as needed.
- Assist with training new hires as needed.
- Perform other duties as assigned or requested.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
