Revenue Cycle Patient Representative-BMH ED-Full time, Days

Centra Medical Group • Bedford, VA

3d

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments and provides key customer and financial services as the first point of contact for most Centra patients. Services include pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling, with referrals to appropriate sources for follow-up as needed.

The role serves patients and other stakeholders by providing courteous service, resolving problems, responding to inquiries, and following up to develop customer relationships. The representative may cover other shifts and departments within Acute Revenue Cycle Departments and assist with training new hires.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office products.
• Proficient typing and spelling.
• Proficient computer skills, including multitasking with data entry while using multiple computer applications.
• Ability to provide a high level of customer service.
• Attention to detail and critical-thinking ability.
• Proficient written and verbal communication skills.

Responsibilities

• Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
• Verify and review insurance plans and coordinate benefits on behalf of patients.
• Collect and post point-of-service payments, provide receipts, and balance transactions per shift.
• Obtain completed patient authorizations and admission notifications.
• Assist patients with financial clearance by communicating financial responsibility through estimates, establishing payment plans, and referring patients to financial counselors as appropriate.
• Respond appropriately to phone calls, emails, and other communications.
• Promote a positive working environment and maintain open, positive communication.
• Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS requirements, EMTALA, and Centra and Acute Revenue Cycle policies and procedures.
• Provide courteous service to stakeholders by resolving problems, responding to inquiries, and following up to strengthen customer relationships.
• Cover other shifts and departments within Acute Revenue Cycle Departments as needed.
• Assist in training new hires as needed.
• Perform other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED