Revenue Cycle Patient Representative-BMH/Full Time Days

Centra Health • Bedford, VA

2d

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments and provides customer and financial services as a first point of contact for many Centra patients. Duties include pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling, with referrals to appropriate sources for follow-up as needed.

The role also supports financial clearance, communicates with patients and stakeholders, follows applicable healthcare regulations and department policies, and may cover other shifts or departments and assist with training new hires as needed.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office products.
• Proficient typing and spelling.
• Proficient computer skills, including multitasking with data entry while using multiple computer applications.
• Ability to provide a high level of customer service.
• Attention to detail and critical-thinking ability.
• Proficient written and verbal communication skills.

Responsibilities

• Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
• Verify and review insurance plans and coordinate benefits on behalf of patients.
• Collect and post point-of-service payments, provide receipts, and balance transactions per shift.
• Obtain completed authorizations and admission notifications for patients.
• Assist patients with financial clearance by communicating financial responsibility through estimates, arranging payment plans, and/or referring patients to financial counselors.
• Respond appropriately to phone calls, emails, and other forms of communication.
• Promote a positive working environment and maintain open, positive communication.
• Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS requirements, EMTALA, and Centra and Acute Revenue Cycle department policies and procedures.
• Provide courteous service to patients, patient families, teammates, and other department staff by resolving problems, responding to inquiries, and following up to strengthen customer relationships.
• Cover other shifts and departments within Acute Revenue Cycle Departments as needed.
• Assist in training new hires as needed.
• Perform other duties as assigned or requested; job specifications may be modified or updated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED