Revenue Cycle Patient Representative-Patient Access LGH ED-Part time, Days

Centra Health•Lynchburg, VA

2d•Onsite

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments and provides customer and financial services as a first point of contact for many Centra patients. Services include pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling, with referrals to appropriate sources for follow-up as needed. The role registers patients for hospital services, verifies insurance and coordinates benefits, manages point-of-service payments, obtains authorizations and admission notifications, and supports patients with financial clearance. It also involves responding to communications, maintaining positive working relationships, complying with applicable healthcare regulations and organizational policies, and providing courteous service to patients, families, teammates, and other stakeholders.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office products.
Proficient typing and spelling.
Proficient computer skills, including multitasking with data entry across multiple computer applications.
Ability to provide a high level of customer service.
Attention to detail and critical-thinking ability.
Proficient written and verbal communication skills.

Responsibilities

Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
Verify and review insurance plans and coordinate benefits on behalf of patients.
Collect and post point-of-service payments, provide receipts, and balance transactions per shift.
Obtain completed authorizations and notifications of admissions for patients.
Support patients with financial clearance by communicating financial responsibility through estimates, setting up payment plans, and providing referrals to financial counselors.
Respond appropriately to phone calls, emails, and other forms of communication.
Promote a positive working environment and maintain open, positive communication.
Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS requirements, EMTALA, and Centra and Acute Revenue Cycle department policies and procedures.
Provide courteous service to stakeholders by resolving problems, responding to inquiries, and following up to develop and strengthen customer relationships.
Cover other shifts and departments within Acute Revenue Cycle Departments as needed.
Assist with training new hires as needed.
Perform other duties as assigned or requested.