Revenue Cycle Patient Representative-BMH/Limbo (Fri and Sat 1045 pm to 0715 am)

Centra Health•Bedford, VA

12d

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments and serves as a first point of contact for many Centra patients, providing customer and financial services. Services include pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling, with referrals to appropriate resources for follow-up as needed. The role registers patients for hospital services, verifies insurance and coordinates benefits, manages point-of-service payments, obtains authorizations and admission notifications, and supports patients with financial clearance. It also involves responding to communications, maintaining positive working relationships, and complying with applicable healthcare regulations, standards, and Centra and department policies. The representative may cover other shifts and departments, assist with training new hires, and perform other duties as assigned.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office products.
Proficient typing and spelling.
Proficient computer skills, including multitasking with data entry while using multiple computer applications.
Ability to provide a high level of customer service.
Attention to detail and critical-thinking ability.
Proficient written and verbal communication skills.

Nice To Haves

Some college experience in healthcare, business, or accounting, and/or professional certification.
Associate's degree and/or bachelor's degree in medical preferred.
Patient registration or medical office experience.
Understanding of and ability to communicate financial and insurance information.

Responsibilities

Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
Verify and review insurance plans and coordinate benefits on behalf of patients.
Collect and post point-of-service payments, provide receipts, and balance transactions per shift.
Obtain completed authorizations and notifications of admissions for patients.
Assist patients with financial clearance by communicating financial responsibility through estimates, setting up payment plans, and/or referring patients to financial counselors.
Respond appropriately to phone calls, emails, and other forms of communication.
Promote a positive working environment and maintain open, positive communication.
Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS, EMTALA, and Centra and Acute Revenue Cycle department policies and procedures.
Provide courteous service to patients, families, teammates, and other department staff by resolving problems, responding to inquiries, and following up to strengthen customer relationships.
Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
Assist in training new hires as needed.
Perform other duties as assigned or requested.