Patient Registration Representative (Wed 12 AM - 6 AM, Thurs to Sat 6 PM to 6 AM)
About The Position
The Patient Registration Representative is an on-site, overnight role in the Emergency Department at Ascension Seton Medical Center Austin in Austin, Texas. The role serves as a first point of contact for patients and families, helping them access care through efficient, accurate registration and compassionate customer service. The representative works across multiple computer systems, answers phones, collects patient information, and supports smooth patient flow while coordinating with nurses, physicians, and care teams. The position includes explaining and navigating insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. Representatives help minimize registration delays and support patients who may be ill, anxious, confused, or overwhelmed. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1. The schedule is Wednesday 12 AM to 6 AM and Thursday through Saturday 6 PM to 6 AM. The stated base pay range is $16.12 to $23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information quickly in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on professional growth, innovation, collaboration, and patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
