Revenue Cycle Patient Representative- Southside Community Hospital- Limbo

Centra Health•Farmville, VA

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for many Centra patients, the representative provides customer and financial services, including pre-registration, registration, upfront collections and payment plans, medical necessity checks, and financial counseling. The representative refers patients to appropriate resources for follow-up as needed.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office products.
Proficient typing and spelling.
Proficient computer skills, including multitasking with data entry across multiple computer applications.
Ability to provide a high level of customer service.
Attention to detail and critical-thinking skills.
Proficient written and verbal communication skills.

Nice To Haves

Some college experience in healthcare, business, or accounting, and/or professional certification.
Associate degree and/or bachelor's degree in a medical field.
Patient registration or medical office experience.
Understanding of and ability to communicate financial and insurance information.

Responsibilities

Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
Verify and review insurance plans and coordinate benefits on behalf of patients.
Manage point-of-service payments, including collecting and posting payments, providing receipts, and balancing transactions per shift.
Obtain completed authorizations and admission notifications for patients.
Help patients achieve financial clearance by explaining financial responsibility through estimates, arranging payment plans, and referring patients to financial counselors as appropriate.
Respond appropriately to phone calls, emails, and other communications.
Promote a positive working environment and maintain open, positive communication.
Comply with applicable governmental healthcare and billing regulations and standards, including HIPAA, TJC, CMS, and EMTALA, as well as Centra and Acute Revenue Cycle policies and procedures.
Provide courteous service to patients, families, teammates, and other department staff by resolving problems, responding to inquiries, and following up to strengthen customer relationships.
Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
Assist with training new hires as needed.
Perform other duties as assigned or requested.