Revenue Cycle Patient Representative-BMH/Limbo (Fri and Sat 1045 pm to 0715 am)
About The Position
This position manages patient registrations in Acute Revenue Cycle Patient Access Departments and serves as a first point of contact for many Centra patients. It provides customer and financial services, including pre-registration, registration, upfront collections and payment plans, medical necessity checks, and financial counseling. Patients may be referred to appropriate sources for follow-up as needed. The role registers patients for hospital services, verifies insurance and coordinates benefits, manages point-of-service payments, obtains authorizations and admission notifications, and assists patients with financial clearance. The representative also responds to communications, supports a positive working environment, and complies with applicable regulations and departmental policies. The scheduled shift is Friday and Saturday, 10:45 p.m. to 7:15 a.m.
Requirements
- High school diploma or equivalent.
- Proficiency with Microsoft Office products.
- Proficient typing and spelling.
- Proficient computer skills, including multitasking with data entry while using multiple computer applications.
- Ability to provide a high level of customer service and demonstrate attention to detail and critical thinking.
- Proficient written and verbal communication skills.
Nice To Haves
- Some college experience in healthcare, business, or accounting, and/or professional certification.
- Associate degree and/or bachelor’s degree in a medical field.
- Patient registration or medical office experience.
- Understanding of and ability to communicate financial and insurance information.
Responsibilities
- Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
- Verify and review insurance plans and coordinate benefits on behalf of patients.
- Collect and post point-of-service payments, provide receipts, and balance transactions per shift.
- Obtain completed authorizations and admission notifications for patients.
- Assist patients with financial clearance by communicating financial responsibility through estimates, setting up payment plans, and/or referring them to financial counselors.
- Respond appropriately to phone calls, emails, and other forms of communication.
- Actively promote a positive working environment and maintain open, positive communication.
- Comply with governmental healthcare and billing regulations, HIPAA, TJC standards, CMS requirements, EMTALA, and Centra and Acute Revenue Cycle policies and procedures.
- Provide courteous service to stakeholders by resolving problems, responding to inquiries, and following up to develop and strengthen customer relationships.
- Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
- Assist with training new hires as needed.
- Perform other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
