Revenue Cycle Innovation Operator

Ensemble Health Partners • Austin, TX

8d • Onsite

About The Position

Ensemble Health Partners is hiring Revenue Cycle Innovation Operators to serve as the permanent operational voice within Orchestration Works. Operators act as subject matter experts in a specific revenue cycle domain while maintaining an understanding of the broader end-to-end revenue cycle. They work directly with product, engineering, and AI teammates to redesign workflows, identify root causes, build knowledge graphs, participate in design sessions, and validate automation and AI-driven models. The role is intended for operators who want to change how work is done, using domain judgment to challenge existing processes and make practical redesigns.

Each Operator is hired into one of five revenue cycle domains; applicants should indicate their area of expertise. The Back End domain includes AR follow-up, denials, billing, and posting. The position is based with a dedicated team at the Orchestration Works office in Austin. Candidates must currently live in the Austin area or be willing to relocate; relocation assistance may be available to eligible candidates. The position is limited to individuals who reside and are authorized to work in the United States.

Orchestration Works advances initiatives from intake to deployment-ready in 120 days or less through three decision gates. Teams are multi-disciplinary and startup-like, with hands-on responsibilities and rotating initiative pods. Solutions are tested by front-line Ensemble teammates on real workflows before they are finalized, and successful work uses Ensemble’s core codebase, CI/CD, and engineering standards.

Ensemble describes its purpose through customer obsession, embracing new ideas, and striving for excellence. It offers a comprehensive benefits package intended to support associates’ physical, emotional, and financial health, investment in professional development, relevant professional certifications, tuition reimbursement, and quarterly and annual incentive programs. Ensemble is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

• At least 5 years of hands-on revenue cycle experience, with depth in the candidate’s domain.
• Strong end-to-end revenue cycle literacy.
• Exceptional process mapping and process improvement capability.
• Data-driven problem-solving skills and comfort with variance analysis.
• Ability to work effectively in ambiguity and be self-motivated and proactive.
• Strong communication skills for technical and non-technical audiences.
• Curiosity and aptitude for automation, machine learning, AI, and agentic technologies.
• Ability to multitask and maintain quality as priorities change.
• Must currently reside in the Austin area or be willing to relocate to Austin.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Relocation assistance may be available to eligible candidates.

Responsibilities

• Serve as a subject matter expert in a revenue cycle domain while maintaining literacy across the end-to-end revenue cycle.
• Identify structural root causes that drive downstream rework, friction, and revenue leakage.
• Design future-state workflows and operating models with measurable impact.
• Build and maintain domain-specific knowledge graphs that capture inputs, rules, actions, and outcomes.
• Participate in design sessions and rapid innovation sprints with product, engineering, and analytics teams.
• Test and validate automation, machine learning, AI, and agentic models using real operational scenarios.
• Translate subject matter expertise and judgment into rules, decision trees, training data, and guardrails.
• Support pilots and controlled rollouts with clear success criteria and measurement.
• Document operational logic and findings for reuse and scale.
• In the Back End domain, identify structural AR drivers, payer behavior patterns, and root causes of denials, distinguishing provider errors from payer behavior.
• In the Back End domain, design prioritization models to optimize yield and resolution speed, and map payer actions, responses, and effective operator strategies.
• In the Back End domain, develop actionable denial taxonomies and prevention models, link denial risk to upstream process failures, and test AI-assisted appeal generation.
• In the Back End domain, analyze causes of claim edits, rejections, posting errors, and reconciliation delays, and design workflows and automated logic to improve clean claim rates and posting accuracy.
• Work with the dedicated Orchestration Works team and active pod members in person at the Austin office.
• Help advance initiatives through three decision gates from intake to deployment-ready within 120 days or less, with concepts potentially discontinued at a gate.
• Support validation of solutions by having front-line Ensemble teammates use them on real workflows before they are finalized.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development investment.
• A professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed