Revenue Cycle Epic IT Application Team Lead

LCMC Health • New Orleans, LA

2d

About The Position

The Lead on the Run Squad is the primary day-to-day team oversight resource. The role is responsible for queue health, triage, workload distribution, service quality, coaching, coverage, escalation, and operational coordination. The Lead ensures the team responds reliably, prioritizes based on impact, communicates clearly, documents work completely, and moves tickets toward resolution while developing analysts and maintaining strong partnerships across Revenue Cycle operations, Build, Epic, vendors, and IT leadership.

Responsibilities

• Oversee day-to-day team operations and queue health.
• Triage work and distribute workload.
• Maintain service quality and ensure reliable team responses.
• Coach and develop analysts.
• Coordinate team coverage and escalations.
• Ensure work is prioritized based on impact, communicated clearly, documented completely, and moved toward resolution.
• Coordinate operations and maintain partnerships across Revenue Cycle operations, Build, Epic, vendors, and IT leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed