Application System Analyst Lead - Converge Revenue Cycle

CHRISTUS Health•Irving, TX

About The Position

The Application System Analyst Lead is the most senior-level role in its designated information services focus area, leading and coordinating team efforts and ensuring consistency across related teams. The position provides oversight for application support, including incident, problem, request, and change management, and requires a self-starter who can work with minimal oversight. The lead represents the focus area through implementation, including build, configuration, testing, go-live support, and optimization. The role provides expert application and operational knowledge, supports high-quality outcomes, guides team members, and leads complex projects and process analysis. It also coordinates communication, reporting, work assignments, cross-training, and collaboration among application teams, customers, stakeholders, and business process owners. The role maintains knowledge of Epic and relevant technologies, develops and maintains documentation, and pursues professional development. Travel and additional hours may be required as needed, including during critical problems. Other duties may be assigned.

Requirements

5–7 years of experience in supported healthcare, business, or information systems.
Associate or bachelor's degree preferred, with a focus in healthcare, business, or information systems.
Ability to present complex data meaningfully, such as with charts and graphs.
Ability to adjust to and implement change.
Problem-solving and multitasking skills.
Ability to work as a team member and share information while assisting junior team members.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster teamwork and education.
Strong organizational skills and ability to manage multiple priorities.
Requires minimal instruction on day-to-day work and general direction on complex tasks and projects.
Ability to develop functionality for requests with little to no direction and lead multidisciplinary teams throughout a project.
Detailed healthcare knowledge and systems expertise.
Excellent project management and communication skills, both verbal and written.
Ability to independently coordinate and lead projects.
For Epic Analysts, proficiency in the assigned Epic module or certification by the employment date is required; certifications or proficiencies must remain current through new-version training.

Nice To Haves

Supervisory experience.
Two or more years of project management experience or equivalent.
Associated certifications in the area of focus.

Responsibilities

Act as the primary focus-area representative during implementation build, configuration, testing, go-live support, and optimization.
Serve as an escalation point for support and optimization of team activities, and escalate issues appropriately through the chain of command.
Lead the team in delivering high-quality outcomes and ensure team members adhere to quality standards.
Apply expert application knowledge and assigned operational, clinical, or business workflow knowledge to meet customer goals, establish standards, and influence project outcomes.
Coach team members in problem-solving, experimentation, complex design, and configuration; mentor analysts and facilitate cross-training.
Document and communicate operational processes, workflows, dependencies, project requirements, and specifications.
Prepare and coordinate clear, organized, accurate project status reporting for stakeholders.
Lead process and requirements analysis, including process mapping, current-state flowcharts, plans, stakeholder analysis, requirements elicitation, and specification gathering for complex projects.
Develop trusted relationships with key client administrators and use those relationships to gain project insight and identify business opportunities.
Identify conflicts and roadblocks and work with appropriate leadership to resolve them.
Organize and distribute workload, coordinate task assignments and priorities, and provide oversight and guidance to lower-level staff.
Proactively raise concerns about customer or system service expectations.
Maintain knowledge of Epic, including Nova release notes, User Forum, Galaxy, and other Epic User Web documentation.
Independently analyze, design, and configure applications and communicate complex integrated designs and configurations.
Collaborate with application and compliance teams to design system processes.
Act as a customer liaison to understand business needs and communicate requirements and timelines.
Lead focus-area workgroups, oversee related processes, manage communication between application teams, and facilitate application and cross-application work sessions.
Adapt communication for different audiences, including project team members and senior leadership; develop internal and external communications and articulate project strategy.
Produce designs, configurations, and deliverables for executive leadership without superior review.
Manage large or sensitive projects and requests throughout the project lifecycle, and coordinate work across applications for high-impact vendor changes.
Collaborate with team members to assign tasks and provide oversight and guidance to junior staff.
Develop and maintain documentation and stay informed about features and functionality that may improve focus-area efficiency.
Maintain expert knowledge of technologies relevant to job responsibilities.
Work with Application Development teams and Business Process Owners to design, develop, and maintain application components within policies and requirements.
Pursue professional growth through reading, seminars, workshops, and professional affiliations.
Plan projects and tasks across applications.
Travel as needed and work additional hours when needed during critical problems.
Perform other duties as assigned.