Application System Analyst Lead - Converge Revenue Cycle

CHRISTUS Health•Irving, TX

13d

About The Position

The Application System Analyst Lead is the senior lead for the designated focus area, coordinating work and ensuring consistency across related Information Services teams. The role provides oversight for application support, including Incident, Problem, Request, and Change Management, and requires independent judgment with minimal oversight. The lead represents the focus area throughout implementation, including build, configuration, testing, go-live support, and optimization. The role serves as an escalation point, sets quality standards, mentors and coordinates analysts, distributes work, facilitates cross-training, and supports strong outcomes for end users and stakeholders. It leads complex process and requirements analysis, project planning and reporting, stakeholder communication, and large or sensitive requests throughout the project lifecycle. The position requires expert knowledge of assigned applications, healthcare or business operations, workflows, and applicable technologies. The lead independently analyzes, designs, and configures applications; communicates integrated designs; works with application, compliance, development, and business process teams; and keeps documentation and knowledge current. The role also builds trusted relationships with client administrators, serves as a customer liaison, leads focus-area workgroups, and coordinates across applications for high-impact vendor changes. Travel and additional hours may be required.

Requirements

5–7 years of experience in supported healthcare, business, or information systems.
Proficiency in the assigned Epic module, or Epic certification by the employment date; certifications or proficiencies must remain current through new-version training.
Ability to present complex data in meaningful formats such as charts and graphs.
Ability to adjust to and implement change; strong problem-solving and multitasking skills.
Ability to work as a team member and assist junior colleagues.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written, verbal, and interpersonal communication skills to build working relationships and support teamwork and education.
Strong organizational skills and ability to manage multiple priorities.
Detailed healthcare knowledge and systems expertise.
Strong project management and communication skills, both verbal and written, and ability to independently coordinate and lead projects.
Ability to work with minimal instruction on day-to-day work and general direction on more complex tasks and projects.
Ability to develop new functionality with little to no direction and lead multidisciplinary teams throughout projects.
Ability to serve as a mentor or knowledge resource to peers.
Associate or bachelor's degree preferred, with a focus in healthcare, business, or information systems.

Nice To Haves

Supervisory experience.
Two or more years of project management experience or equivalent.
Associated certifications in the area of focus.

Responsibilities

Represent the focus area during implementation build, configuration, testing, go-live support, and optimization.
Provide escalation and oversight for application support and team activities, including Incident, Problem, Request, and Change Management.
Set and maintain quality standards and lead the team toward high-quality outcomes for end users and stakeholders.
Apply expert application and operational knowledge to meet customer goals, establish standards, and influence project outcomes.
Coach and mentor team members, facilitate cross-training, assign and distribute work, and provide guidance to lower-level staff.
Analyze business processes and requirements on complex projects, including process mapping, stakeholder analysis, requirements elicitation, and specification gathering.
Prepare and coordinate clear, accurate project status reporting and escalate issues through the appropriate chain of command.
Build trusted business relationships with client administrators and use those relationships to identify project insight and business opportunities.
Identify conflicts and roadblocks and work with leadership to resolve them; proactively escalate customer or system service concerns.
Maintain knowledge of Epic resources, including Nova release notes, User Forum, Galaxy, and other Epic User Web documentation.
Independently analyze, design, and configure applications, including complex integrated designs; teach team members complex design and configuration.
Collaborate with application and compliance teams to design system processes and serve as a liaison between customers, end users, and business contacts.
Lead focus-area workgroups, manage communication between application teams, and facilitate application and cross-application work sessions.
Develop and deliver communications appropriate to project teams and senior leadership, including project strategy ideas.
Manage large or sensitive projects and requests throughout the project lifecycle, coordinating tasks and providing oversight and guidance.
Develop and maintain documentation and stay informed about features and functionality that can improve focus-area efficiency.
Work with Application Development and Business Process Owners to design, develop, and maintain application components within policies and requirements.
Pursue professional growth through reading, seminars, workshops, and professional affiliations.
Lead and coordinate across applications for high-impact vendor changes and proactively plan projects and tasks.
Perform other duties as assigned.