Application System Analyst II - Converge Revenue Cycle

CHRISTUS Health•Irving, TX

About The Position

The Application System Analyst II serves as a liaison among system end-users, operational leaders, support resources, and vendors to design, build, support, and optimize assigned applications. The role analyzes business issues, requirements, and workflows and applies application knowledge to meet operational and organizational needs. It contributes to implementation of medium- to high-complexity software activities, including analysis, testing, documentation, and implementation, with minimal guidance. The position requires detailed healthcare knowledge and systems expertise, self-motivation, strong communication and interpersonal skills, and the ability to work effectively in teams. The analyst supports application users and works with the Service Desk on service requests. The role independently troubleshoots moderate incidents, manages medium-complexity projects and requests, coordinates application changes, and helps ensure system configuration and change control standards are followed. It also supports user education, stakeholder communications, process improvement, and collaboration among operational, technical, and vendor teams. Travel may be required, as may additional hours during critical problems.

Requirements

At least 3 years of experience.
At least 2 years of experience in healthcare, business, or information systems.
Detailed healthcare knowledge and systems expertise.
Ability to solve moderate incidents without direction and develop new functionality for requests with little direction.
Ability to work in a team setting, share information, and assist junior team members.
Ability to make decisions about primarily routine work and use independent judgment and analysis under minimal supervision.
Ability to present complex data meaningfully, such as through charts and graphs.
Problem-solving, multitasking, teamwork, and organizational skills, including managing multiple priorities.
Ability to adjust to and implement change.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent customer service skills.
Highly effective written and verbal communication and interpersonal skills to build working relationships that support teamwork and education.
For Epic Analysts, certification or proficiency in the assigned Epic module must be obtained within 6 months of employment; certifications or proficiencies must remain current through new-version training.

Nice To Haves

Associate or bachelor's degree, preferably focused on healthcare, business, or information systems.
Certifications associated with the area of focus.
For Epic Analysts, existing certification or proficiency in the assigned Epic module.

Responsibilities

Analyze, develop, test, document, educate users on, implement, support, maintain, and optimize assigned applications, solutions, business processes, and workflows.
Collaborate across project teams and with customers, operational leaders, technical teams, support resources, and vendors to deliver solutions.
Provide oversight and project management for assigned tasks and manage medium-complexity projects and requests.
Analyze processes and requirements, including current and future workflows, process mapping, requirement elicitation, stakeholder analysis, specification gathering, and gap analysis; provide recommendations.
Independently analyze, design, configure, troubleshoot, and resolve moderate application incidents and requests; escalate when service-level agreements are breached or vendor action is insufficient.
Represent user needs in system updates and enhancements, identify opportunities to improve usability, efficiency, and experience, and recommend practical options with associated pros and cons.
Communicate project status, design and configuration issues, and complex concepts clearly to end users, stakeholders, and project leadership.
Maintain relationships with end-user leadership and proactively address conflicts and issues.
Follow organization standards and change-management processes, ensuring appropriate approval, testing, and validation of system changes.
Coordinate vendor code changes related to financial and business application issues, and work with technical teams to identify infrastructure issues affecting applications.
Collaborate with operational leaders to support standardized best-practice workflows and content across ministries and share relevant vendor industry practices.
Review new application releases and functionality and develop application expertise; use training and application resources and help newer team members use them.
Provide oversight and feedback on team-member designs, configurations, and deliverables; collaborate with and mentor or train team members as appropriate.
Prepare and conduct formal or informal continuing training for users and coworkers.
Complete assigned educational courses or presentations in a timely manner.
Maintain high standards of work quality, effective working relationships, and professional conduct; perform other assigned duties.
Travel to perform duties as required and work additional hours as needed during critical problems.