Full Time Return Agent at Honolulu Airport

Enterprise Mobility•Honolulu, HI

18d•Onsite

About The Position

Enterprise Mobility is hiring a regular full-time Return Agent at its National location at Honolulu International Airport, Honolulu, HI 96819. The position requires a 40-hour work week and offers three schedule options: 10:00 AM–6:30 PM Friday through Tuesday; 2:30 PM–11:00 PM Tuesday through Saturday; or 12:00 PM–8:30 PM Monday and Tuesday, then 2:30 PM–11:00 PM Friday through Sunday. Starting pay is $18.56 per hour. The Return Agent provides friendly, efficient service throughout the rental car return process, accurately completes transactions, and serves customers in accordance with company quality standards. The role includes greeting customers, reviewing charges and receipts, checking vehicles for damage and belongings, addressing customer feedback, coordinating vehicle placement, and maintaining an organized lot. Enterprise Mobility states that employee, customer, and community safety and wellbeing are top priorities. The company is an Equal Opportunity Employer/Disability/Veterans.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than 3 moving violations and/or at-fault accidents on the driving record in the past 3 years.
Must have no drug- or alcohol-related conviction on the driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
Must be able to work 40 hours per week based on business needs, aside from religious observation.

Responsibilities

Greet arriving customers using the prescribed, appropriate dialogue.
Remind customers to check for personal belongings; identify found items with the vehicle unit number, date, and time, and turn them in to lost and found.
Advise customers about and review rental charges, and provide an accurate receipt.
Professionally explain transportation to the airport terminal and thank customers using prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turn-back, time or mileage, recall, or other special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Apply knowledge of rental and return documents, fuel services, days, extra hours, surcharges, and optional coverages.
Understand the damage loss report reporting procedure.