Cargo Agent - Honolulu (Full-Time)

Hawaiian Airlines • Honolulu, HI

4d • Onsite

About The Position

The Cargo Agent is responsible for the safe and efficient handling of import and export cargo, including acceptance, documentation, storage, and aircraft servicing for Hawaiian Airlines and Alaska Airlines. The position requires attention to detail, physical capability, and strong customer service to support cargo operations in compliance with airline, customs, and hazardous-material regulations. The Cargo Agent must be flexible, safety-minded, and able to work in a fast-paced environment while maintaining professionalism and clear communication. This is a union-represented position.

The role also includes clerical and administrative duties, transaction auditing, and supporting team operations. Employees must follow safety protocols and operational procedures. Piercings are subject to workplace restrictions: body and tongue piercings must be covered by a uniform piece or removed while performing duties; nose, lip, eyebrow, and cheek piercings or rings are not permitted; and ear gauge piercings are not allowed.

Requirements

• Must be willing and able to train and pass forklift certification.
• Must be willing and able to learn and operate a computerized cargo system.
• Ability to complete hazardous-material training.
• Ability to consistently lift up to 70 pounds unassisted.
• Must be able to bend, stoop, squat, reach, and grasp.
• Ability to demonstrate good customer relations skills.
• Ability to work under pressure with the public and employees at all levels.
• Must have a valid, unexpired driver’s license issued by a U.S. state, U.S. territory, or the District of Columbia.
• Must be flexible to work varied shifts, including nights, weekends, and holidays.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance and maintain good standing for an airport SIDA badge.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Accept inbound and outbound cargo shipments and ensure compliance with airline and regulatory requirements.
• Prepare and process airway bills, cargo manifests, and other required documentation for domestic and international shipments.
• Set up, sort, store, and move cargo using forklifts, pallet jacks, and other handling equipment.
• Build up and break down Unit Load Devices (ULDs) for aircraft loading and unloading.
• Marshal, load, and unload freighter aircraft and deliver or retrieve cargo from aircraft gates and designated areas.
• Prepare and submit U.S. Customs documentation for import and export cargo, and clear cargo through customs and other regulatory agencies, including agriculture inspections.
• Provide customers with accurate and timely information about cargo services, customs requirements, and shipment status; assist with cargo claims and service inquiries.
• Account for charge transactions for interisland, domestic, and international shipments.
• Audit daily transactions, including other-airline transfers and electronic payment checks, for accuracy.
• Perform data entry, filing, recordkeeping, operational reporting, and other assigned administrative tasks.
• Perform duties of lower classifications as needed to support team operations.
• Follow safety protocols and operational procedures to maintain a secure working environment.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED