Cargo Agent Lead

Menzies Aviation Careers•Philadelphia, PA

About The Position

As a Menzies Aviation Lead Cargo Agent, you will provide day-to-day work direction to Cargo Agents under limited supervision and serve as a backup to the Customer Service Supervisor. You will help maintain a safe and secure work environment in accordance with local health, safety, and security policies and procedures. The role includes assigning work, introducing and training employees, supporting service quality, and accounting for cargo inventory. The company emphasizes employee safety, security, wellbeing, and compliance. Employees are expected to take reasonable care of their own health, safety, and wellbeing and that of others, and to follow workplace health and safety rules and procedures. Menzies Aviation prohibits the misuse of alcohol and drugs and conducts regular testing to enforce its Substance Misuse Policy.

Requirements

Must be 18 years of age or older.
Possess and maintain a valid US driver's license.
Pass all pre-employment testing, including drug testing and a physical.
Proficiently read, write, and speak English.
Be comfortable lifting 35 pounds repetitively.
Obtain and maintain all required airport and Customs badges or seals.
Be available and flexible to work variable shifts, including weekends and holidays.
Have a one-year college certificate or technical school education, six months of related experience, or an equivalent combination of education and experience.
Certification in dangerous goods awareness/acceptance.
Proficiency in Microsoft products.

Nice To Haves

Previous customer service experience in a lead role is preferred.

Responsibilities

Assign employees to specific jobs at the front counter or airline account.
Introduce new employees to their work area and explain work rules, uniform policy, time-clock processes, office-terminal procedures, and department operations.
Train employees on job-specific duties or assign them to work with an experienced representative.
Ensure employees are fully trained on company policies and procedures, including telephone procedures, cash handling, security procedures, and systems.
Coordinate with other departments to address and correct service issues and ensure quality of service.
Follow Menzies uniform guidelines and code of conduct.
Maintain freight inventory to ensure proper accounting of cargo.
Follow required security procedures.
Take reasonable care of personal and others' health, safety, and wellbeing, and comply with provided training and workplace rules or procedures.
Perform other duties as assigned.