Air Cargo Office Agent Lead

Worldwide Flight Services, Inc.•Chicago, IL

About The Position

The Lead Agent Cargo performs the work of an Agent Cargo while leading assigned personnel. The role helps maintain satisfactory work quality and quantity by explaining and demonstrating procedures, including safety practices; assigning and scheduling work; observing and assessing methods and results; raising problems with management; and assisting management with the use of tools, equipment, and materials. The Lead Agent Cargo also monitors staff, security contractors, and visitors for security concerns, reports breaches or suspicious activity, and follows site security procedures. Agent Cargo duties include entering data, preparing flight and import/export documents, interfacing with U.S. Customs, and accepting and distributing cargo in accordance with air carrier and DOT regulations. The position also involves retrieving import and export documents to and from aircraft and performing customer-facing sales and order activities. Work must be performed according to company rules and regulations.

Requirements

High school diploma, GED, or equivalent.
Minimum typing speed of 30 WPM.
Must be at least 18 years old if the position requires driving cargo handling equipment.
Valid driver’s license and, if applicable, a Port Authority or Airport Authority permit to use ramp-side service roads.
Ability to drive all cargo handling equipment.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to read and interpret printed instructions and write legibly to complete forms and paperwork.
Ability to communicate issues with different levels of management.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Nice To Haves

Ability to read, write, fluently speak, and understand English.
Previous lead experience.
Knowledge of company operations.
Excellent written and oral communication skills.
Knowledge of Worldwide Flight Services rules and regulations.

Responsibilities

Maintain satisfactory quantity and quality of work by assigned personnel.
Explain and demonstrate work procedures and methods, including safety practices.
Apportion and schedule assigned work, observe methods and results, and bring problems to management’s attention.
Assist management in utilizing tools, equipment, and materials.
Monitor the activities of WFS staff, security contractors, and visitors, and report security breaches, suspicious occurrences, or non-compliance with the site security plan.
Comply with site security procedures for assigned warehouse and other operations.
Enter computer data and prepare flight documents.
Interface with U.S. Customs and prepare import and export documentation.
Accept and distribute cargo in accordance with applicable air carrier and Department of Transportation regulations.
Compile customer lists for sales leads, solicit orders, and speak with customers to complete sales.
Quote prices and terms, prepare sales contracts for orders obtained, and estimate delivery dates based on company delivery schedules.
Retrieve import and deliver export documents to and from aircraft.
Follow company rules and regulations and report to work regularly and on time.