Cargo Agent Lead

Menzies Aviation•Philadelphia, PA

6d•Onsite

About The Position

As a Menzies Aviation Lead Cargo Agent, you will work under limited supervision, providing day-to-day direction to Cargo Agents and serving as backup to the Customer Service Supervisor. You will help maintain a safe and secure work environment in accordance with local health, safety, and security policies and procedures. The role includes assigning work, onboarding and training employees, supporting service quality across departments, and accounting for freight inventory. You must follow company uniform and conduct standards and required security procedures. The role carries a responsibility to take reasonable care of your own and others’ health, safety, and wellbeing at work, in line with provided information, training, and workplace procedures. Menzies Aviation states that it prohibits misuse of alcohol and drugs and conducts regular testing to enforce its Substance Misuse Policy.

Requirements

Must be 18 years of age or older.
Possess and maintain a valid US driver's license.
Pass all pre-employment testing, including drug testing and a physical.
Proficiently read, write, and speak English.
Be comfortable repeatedly lifting 35 lbs.
Obtain and maintain all required airport and customs badges or seals.
Be available and flexible to work variable shifts, including weekends and holidays.
Have a one-year college certificate or technical school education, six months of related experience, or an equivalent combination of education and experience.
Certification in dangerous goods awareness/acceptance.
Be willing to comply with the company’s Substance Misuse Policy, including regular testing.

Nice To Haves

Previous customer service experience in a lead role.
Proficiency in Microsoft products.

Responsibilities

Assign employees to specific jobs at the front counter or airline account.
Introduce new employees to their work area and explain work rules, uniform policy, time clock processes, office-terminal procedures, and department operations.
Train employees on role-specific work or assign them to work with an experienced representative.
Ensure employees are trained on company policies and procedures, including telephone procedures, cash handling, security procedures, and systems.
Coordinate with other departments to address and correct service issues and ensure quality of service.
Follow Menzies uniform guidelines and code of conduct.
Inventory freight to ensure proper cargo accounting.
Follow all required security procedures.
Take reasonable care of personal and others’ health, safety, and wellbeing at work in accordance with provided information, training, and workplace rules or procedures.
Perform other duties as assigned.