Cargo Agent - Honolulu (Full-Time)

Alaska Airlines • HI-Honolulu, HI

3d • Onsite

About The Position

The Cargo Agent is responsible for the safe and efficient handling of import and export cargo for Hawaiian Airlines and Alaska Airlines. Duties include cargo acceptance, documentation, storage, aircraft servicing, customs processing, customer service, and transaction accounting. The role requires attention to detail, physical capability, flexibility, and a strong safety focus while working in a fast-paced environment and complying with airline, customs, and hazardous-material regulations. This is a union-represented position.

The role is based in Honolulu and involves varied shifts, including nights, weekends, and holidays. The employee must obtain and maintain airport security clearance and a SIDA badge.

Requirements

• Willingness and ability to train and pass forklift certification.
• Willingness and ability to learn and operate a computerized cargo system.
• Ability to complete Hazardous Material training.
• Ability to consistently lift up to 70 pounds unassisted.
• Ability to bend, stoop, squat, reach, and grasp.
• Good customer relations skills.
• Ability to work under pressure with the public and employees at all levels.
• Valid, unexpired driver's license issued by a U.S. state, U.S. territory, or the District of Columbia.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years of age.
• Authorization to work in the United States.

Responsibilities

• Accept inbound and outbound cargo shipments and ensure compliance with airline and regulatory requirements.
• Prepare and process airway bills, cargo manifests, and other documentation for domestic and international shipments.
• Set up, sort, store, and move cargo using forklifts, pallet jacks, and other handling equipment.
• Build up and break down Unit Load Devices (ULDs) for aircraft loading and unloading.
• Marshal, load, and unload freighter aircraft and transfer cargo safely and efficiently.
• Deliver and retrieve cargo from aircraft gates and designated areas.
• Prepare and submit U.S. Customs documentation for import and export cargo.
• Clear cargo through U.S. Customs and other regulatory agencies, including agriculture inspections.
• Provide customers with information about cargo services, customs requirements, and shipment status.
• Assist with cargo claims and service inquiries.
• Account for charges related to interisland, domestic, and international shipments.
• Audit daily transactions, including Other Airline transfers and electronic payment checks.
• Perform clerical duties such as data entry, filing, and recordkeeping.
• Support operational reporting and administrative tasks as assigned.
• Perform duties of lower classifications as needed to support team operations.
• Follow safety protocols and operational procedures.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED