Return Agent - Detroit Airport

Enterprise•Detroit, MI

2d•Onsite

About The Position

Enterprise Mobility is hiring a Return Agent for the National/Alamo brands at Detroit Metro Airport. The agent provides friendly, efficient service throughout the rental return process, assists customers returning vehicles, and helps create an efficient customer environment. The position pays $17 per hour plus monthly bonus incentives and is full-time in a union environment. Open availability is required for morning, afternoon, evening, weekend, and holiday shifts according to the shift bid. The job is located at 338 Lucas Dr., Detroit, MI 48242 (Romulus area).

Requirements

Must be at least 18 years old.
Must be authorized to work in the U.S. and not require company work-authorization sponsorship now or in the future.
High school diploma or GED required.
At least 6 months of customer service experience.
Valid driver's license with no more than two moving violations in the past 3 years.
No drug- or alcohol-related convictions on the driving record in the past 5 years.
Able to work outdoors in a parking lot and garage in the elements, including long periods of standing.
Able to work varying shifts, including mornings, evenings, nights, weekends, and holidays.

Responsibilities

Greet customers arriving on the lot using the prescribed dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges and provide accurate receipts.
Professionally explain transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask about service and customer satisfaction, and document dissatisfaction.
Check incoming vehicles discreetly for damage and direct customers to the counter to complete a damage/loss report.
Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.