Customer Service - Return Agent - Pensacola Airport

Enterprise Mobility • Pensacola, FL

9d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at Pensacola Airport. The role provides friendly, efficient customer service during the rental car return process, including reviewing charges, issuing receipts, documenting customer feedback, and providing information about transportation to the airport terminal. The agent also checks incoming vehicles for damage and reported mechanical issues, handles found belongings, and ensures vehicles are properly identified, tagged, and moved to the appropriate lot locations.

The position is located at Pensacola Airport (PNS), 2430 Airport Blvd, Pensacola, FL 32504. The posted starting pay is $15 per hour. The listed schedule is 5:00 a.m. to 2:30 p.m. Monday through Thursday and Sunday, with Friday and Saturday off.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require current or future work authorization sponsorship from the company.
• High school diploma or G.E.D. required.
• At least 1 year of continuous customer service, retail, or administrative support experience.
• Current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• More than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—on the driving record within the past 3 years disqualifies candidates.
• No drug- or alcohol-related driving convictions (DUI/DWI) within the past 5 years.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed dialogue.
• Remind customers to check for personal belongings; identify and turn in found items with the vehicle unit number, date, and time.
• Advise customers of rental charges and provide an accurate receipt.
• Professionally and courteously provide information about transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Ask customers about their service and satisfaction, and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when appropriate.
• Determine whether the vehicle is being returned with a full tank of gas using the proper statement.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks and verify that they are moved to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify that they are moved to the proper lot location.
• Keep the lot organized to support access and traffic flow.
• Improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED