Customer Service - Return Agent - Kansas City Airport

Enterprise Mobility•Kansas City, MO

1d•Onsite

About The Position

The Return Agent provides friendly, efficient service during the rental return process for National/Alamo at Enterprise Mobility. The role assists customers with returns, helps make transactions quick and efficient, and supports a welcoming environment. The position is located at Kansas City Airport, 648 N. Madrid, Kansas City, MO 64153, and is primarily outdoors in the elements. Starting pay is $24.00 per hour, with potential bonuses. The available schedule is Tuesday through Saturday, 11:00 a.m. to 8:00 p.m., with Monday and Sunday off.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
High school diploma or G.E.D. required.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Greet customers as they arrive on the lot using prescribed, appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.