Customer Service - Return Agent - Tallahassee Airport

Enterprise Mobility•Tallahassee, FL

9d•Onsite

About The Position

Enterprise Mobility is hiring a Return Agent for its National/Alamo brands at the Tallahassee Airport. The role provides friendly, efficient service throughout the rental car return process, assists customers with returns, and helps create an efficient customer environment. The position pays $15.00 per hour and is located at 3300 Capital Cir SW, Tallahassee, FL 32310. Part-time, full-time, and temporary positions are available, with flexible scheduling options including day and night schedules. The location operates seven days a week, from 7:00 a.m. to 11:59 p.m.

Requirements

At least one year of continuous customer service, retail, or administrative support experience.
A current and valid driver's license, with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
No more than one excessive speeding violation, defined as 26 or more miles per hour over the posted speed limit, on the driving record within the last three years.
No drug- or alcohol-related convictions on the driving record within the past five years, including DUI/DWI.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
Must be at least 18 years old.
High school diploma or GED.

Responsibilities

Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges, review them, and provide an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage communicated by customers.
Identify vehicles on system hold for turnback, time or mileage, recalls, or other special locks, and verify they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.