Return Agent - Jacksonville Airport

Enterprise Mobility•Jacksonville, FL

1d•$19•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest growing privately owned automotive rental and leasing company in North America. The National/Alamo brand has an opening for a Return Agent at the Jacksonville Airport. The Return Agent provides superior, friendly, and efficient service during the rental car return process, ensuring transactions are quick and assisting customers throughout the return experience.

Requirements

Must be at least 18 years of age
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or G.E.D. required
Minimum of 2 years experience in customer service or sales in retail, guest services, or administrative support
Must have 12 consecutive months of work/organizational experience
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must have a valid drivers' license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
Must be able to read, write, speak, and understand English

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned