Return Agent - Kona Airport

Enterprise•Kailua Kona, HI

1d•Onsite

About The Position

Alamo Rent-A-Car has a full-time opportunity for a Return Agent at its Kona Airport location. The position pays $19.50 per hour and requires 40 hours per week, between 10 a.m. and 6:30 p.m., including weekends and holidays. The Return Agent provides friendly, efficient, knowledgeable service throughout the rental return process, completes transactions accurately, and follows the company’s quality standards while focusing on customer needs. The role includes greeting customers, reviewing rental charges and receipts, checking vehicles for damage and fuel level, communicating service alerts, handling found items, and directing vehicles to appropriate lot locations. The position is described as regular full-time and includes paid time off, employee discounts, a retirement savings plan with 401(k) matching and profit sharing, insurance coverage, and training and development. The company states that the safety and wellbeing of employees, customers, and the communities it serves is its top priority. Enterprise Mobility is an Equal Opportunity Employer and considers individuals with disabilities and veterans.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than 3 moving violations and/or at-fault accidents on the driving record in the past 3 years.
Must have no drug- or alcohol-related conviction on the driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be able to work 40 hours per week between 10 a.m. and 6:30 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings; identify and turn in found items with the vehicle unit number, date, and time.
Review rental charges and provide an accurate receipt.
Provide professional, courteous information about transportation to the airport terminal and thank customers using prescribed dialogue.
Ask customers about service and satisfaction and document dissatisfaction.
Discreetly inspect incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether the vehicle is returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turn-back, time or mileage, recall, or other special lock, and verify they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Know rental and return documents, fuel services, days, extra hours, surcharges, and optional coverages.
Understand the damage/loss report procedure.