Return Agent - Kona Airport

Enterprise Mobility•Kailua, HI

1d•Onsite

About The Position

Alamo Rent-A-Car is hiring a full-time Return Agent at its Kona Airport location. The role pays $19.50 per hour and works 40 hours per week, between 10:00 a.m. and 6:30 p.m., including weekends and holidays. The Return Agent provides friendly, efficient, professional, and courteous service throughout the rental car return process, accurately completes transactions, and focuses on customer needs and company quality standards. The role also involves inspecting and directing vehicles, documenting service concerns, and keeping the lot organized.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
Must be able to work 40 hours per week between 10:00 a.m. and 6:30 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings; identify found items with the vehicle unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Provide professional and courteous information about transportation to the airport terminal and thank customers using the prescribed dialogue.
Ask customers about service and satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turn-back, time or mileage, recalls, or other special locks, and verify they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify they are moved to the proper lot location.
Keep the lot organized to support ease of access and traffic flow.
Understand rental and return documents, fuel services, days, extra hours, surcharges, and optional coverages.
Understand the damage/loss report procedure.