Return Agent - Long Beach Airport

Enterprise Mobility•Long Beach, CA

6h•Onsite

About The Position

Enterprise Mobility is hiring a Return Agent for its Enterprise, National, and Alamo brands at Long Beach Airport. The role provides friendly, efficient service throughout the rental return process, assists customers as they return vehicles, maintains a welcoming and efficient environment, and helps make transactions quick and accurate. The position is based at 4100 E. Donald Douglas Dr., Long Beach, CA 90808, pays $18.25 per hour with potential bonus or incentives, and is a union position with scheduling determined by a shift bid. Except for religious observances, the employee must be available to work 40 hours per week across days, nights, weekends, and holidays.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
High school diploma or G.E.D. required.
At least 1 year of customer service experience required.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
Must be available to work 40 hours per week on a flexible schedule that includes days, nights, weekends, and holidays, except for religious observances.

Responsibilities

Greet customers arriving on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings; identify found items with the vehicle unit number, date, and time, and turn them in to lost and found.
Advise customers of rental charges, review the charges, and provide an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about their service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when necessary.
Use the proper statement to determine whether a returned vehicle has a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for accessible vehicle movement and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.