Retention, Progression, and Completion (RPC) Coordinator [R0153564]

Nevada System of Higher Education•Las Vegas, NV

53d•Onsite

About The Position

The Graduate College at the University of Nevada, Las Vegas (UNLV) is seeking a dedicated, student-centered Retention, Progression, and Completion (RPC) Coordinator. This role involves managing an assigned caseload and serving as the primary expert for students, faculty, and staff within designated colleges and programs. The coordinator will autonomously guide graduate students through their academic milestones, certify degree completions across over 175 microcredential, certificate, and degree programs, and independently evaluate complex academic records (transcripts, foreign credentials, transfer credits, GPAs) to ensure graduation requirements are met. As a policy expert, the coordinator will provide non-academic guidance, help students and faculty navigate institutional requirements, manage gray areas, resolve progression challenges, and apply sound judgment for policy exceptions or appeals. The position also supports equity-minded retention and student success programs like BRIDGE, conducts policy trainings, manages non-enrollment separations, supports FERPA-compliant electronic record management, creates accessible plan of study documents (WCAG standards), audits operational processes, and represents the Graduate College on university committees. The role involves tracking key unit metrics, collaborating with internal and external partners to advance university retention and graduation goals, and requires strong analytical skills, sound decision-making, and a passion for student success.

Requirements

Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
1-3 years of experience.
Credentials must be obtained prior to the employment start date.

Nice To Haves

Master’s degree from a regionally accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
3-5 years of related professional experience in higher education.
Proficiency with Salesforce, PeopleSoft, and SAS Analytics Software.
Strong understanding of graduate student practices and trends, as well as knowledge of retention and graduation policies, procedures, and best practices.
Familiarity with NSHE and UNLV academic policies and procedures, including collaboration with International Student and Scholar Services (ISSS) on federal regulations for student visa compliance.
Exceptional attention to detail and accuracy in handling complex information and critical thinking.
Ability to make independent, sound decisions and exercise good judgment in situations with significant consequences.
Strong multitasking abilities with the capacity to independently prioritize work and manage multiple projects to meet deadlines in a team-oriented environment.
Experience developing learning outcomes and supporting training initiatives for professional development.
Demonstrated advocacy for graduate students and ability to provide clear, rational analysis and recommendations for procedural improvements.

Responsibilities

Manage an assigned caseload and serve as the primary expert for students, faculty, and staff within designated colleges and programs.
Autonomously guide graduate students through their academic milestones and certify degree completions across 175+ microcredential, certificate, and degree programs.
Independently evaluate complex academic records, including transcripts, foreign credentials, transfer credits, and GPAs, to ensure all graduation requirements are met.
Provide non-academic guidance to help students and faculty navigate complex institutional requirements, effectively manage gray areas, resolve progression challenges, and apply sound judgment when evaluating unique policy exceptions or appeal processes.
Support equity-minded retention and student success programs, such as the Building Resilient and Inclusive Discoveries Graduate Education (BRIDGE) program.
Conduct policy trainings and manage non-enrollment separations.
Support and enforce secure, FERPA-compliant electronic record management.
Create and maintain plan of study documents per WCAG standards to ensure document accessibility for all.
Audit operational processes to streamline workflows.
Represent the Graduate College on university committees.
Track key unit metrics.
Collaborate with internal and external institutional partners to advance university retention and graduation goals.