Retail Woodworking Sales Associate - Portland

Rockler•Beaverton, OR

2d•Onsite

About The Position

This is a part-time customer service role focused on giving customers immediate and complete attention while explaining, demonstrating, and selling woodworking supplies and tools. When not assisting customers, the associate maintains the sales floor through facing, dusting, and general housekeeping. The role also performs management duties as directed by the Store Manager and includes the duties described in the Sales Associate Job Description.

Requirements

High school graduate at minimum.
Knowledge of woodworking and hand tools.
Ability to understand customers’ requests and determine how best to respond to their needs.
Ability to recognize situations requiring a management decision.
Extremely strong service orientation to maximize customer satisfaction.
Ability to stand for long periods.
Ability to personally lift up to 50 pounds regularly.
Ability to participate in team lifting of up to 400 pounds with assistance.
Previous retail sales experience is desirable.

Nice To Haves

Previous retail sales experience.

Responsibilities

Open and close the store as directed by the Store Manager.
Perform other management tasks as assigned, including receiving, pricing, and merchandising.
Handle customer refunds and overrides, and prepare required documentation according to prescribed procedures.
Maintain daily sales records and balance the cash register.
Greet and acknowledge customers promptly as they enter or encounter the associate in the store.
Answer customer questions about product applications and use, and process sales through the POS system.
Show customers related products and services that may support their projects as part of providing a total solution.
Maintain and merchandise the store to keep it neat, orderly, well stocked, and appealing.
Refer customers to other sources when the store does not carry the item they need, with the intent of building goodwill for Rockler Companies, Inc.
Assist with unloading trucks, pricing, merchandising, and other assigned duties.
Attend work during scheduled shifts.
Take initiative and contribute as a team player.