Retail Warehouse Lead - eCommerce

Intuit Dome•Inglewood, CA

6d•Onsite

About The Position

Intuit Dome is seeking a highly motivated, experienced eCommerce Lead to support the LA Clippers’ Retail Warehouse operations. This seasonal, part-time role is based at Intuit Dome in Inglewood, California, for the 2026–27 NBA season. The Lead owns daily eCommerce order picking, packing, and fulfillment, ensuring customer orders are processed accurately and on time. The role also handles order exceptions and customer inquiries, guides warehouse teammates on fulfillment best practices, and maintains a clean, organized, and efficient work area. The eCommerce Lead works closely with the Assistant Manager, Retail Warehouse and the warehouse team, and may assist with receiving, replenishment, and event support. The position requires availability for all scheduled events and a flexible schedule that includes weeknights, weekends, holidays, and extended shifts. Work hours fluctuate according to event schedules and business needs. Compensation is $25.00 per hour; the role is classified as non-exempt. Halo Sports & Entertainment brings together the LA Clippers, Intuit Dome, Kia Forum, and San Diego Clippers. Its teams work across professional sports, live music, and entertainment to deliver exceptional experiences. Intuit Dome is a technology- and innovation-focused venue in Inglewood, California, designed to create distinctive experiences for fans, artists, athletes, and guests. The organization encourages employees to embrace emerging technologies and use AI tools to work smarter, foster creativity, and improve the fan and business experience.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
1–2 years of warehouse or eCommerce fulfillment experience.
Customer service or order-issue resolution experience.
Consistently maintain a high level of attention to detail.
Ability to think strategically, solve problems, and multitask.
Ability to maintain a positive attitude, demonstrate professionalism, and use excellent interpersonal skills.
Ability to complete work accurately and on time.
Ability to work independently and in a group setting and demonstrate good judgment.
Ability to learn, contribute, and thrive in a fast-growing, dynamic environment.
Ability to communicate and interact positively in a diverse, multicultural environment.
Must be available to work 100% of scheduled events monthly.
Availability to work a flexible schedule, including weeknights, evenings, weekends, holidays, and extended shifts based on business needs.
Ability to lift, carry, push, or pull equipment or materials weighing up to 50 pounds.
Ability to stand, sit, walk, or remain stationary for extended periods during scheduled shifts.
Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed.
Ability to ascend and descend stairs and work safely at various heights when required.
Ability to work in confined or enclosed spaces, including elevators, when required.
Ability to move throughout the venue quickly and safely during events.
Ability to communicate effectively in person and through radio or other communication devices.
Ability to work indoors and outdoors, including exposure to varying weather conditions, elevated noise levels, crowds, and vibration.
Ability to work in crowded environments with frequent interaction with guests and team members.

Nice To Haves

Experience with Shopify or similar eCommerce platforms.
Experience with Microsoft Dynamics 365.

Responsibilities

Lead daily eCommerce order picking, packing, and shipping to ensure accurate, timely fulfillment.
Monitor daily order volume and backlog, prioritizing work to meet service-level commitments.
Validate order and inventory information across platforms and systems.
Respond to and resolve inbound eCommerce customer inquiries and order issues.
Identify and escalate fulfillment exceptions or system issues to warehouse leadership as appropriate.
Provide hands-on support and troubleshooting for eCommerce fulfillment systems.
Train warehouse teammates on fulfillment procedures and best practices.
Follow established SOPs and provide feedback for continuous improvement.
Maintain a clean, organized, and safe fulfillment area.
Communicate daily fulfillment status and priorities to warehouse leadership.
Assist with other warehouse operations, including receiving, replenishment, and event support.