Retail Warehouse Lead - eCommerce

Intuit Dome•Inglewood, CA

6d•Onsite

About The Position

The Retail Warehouse Lead - eCommerce supports the LA Clippers’ Retail Warehouse operations at Intuit Dome. This seasonal, part-time position is based in Inglewood, California, for the 2026–27 NBA season. The role owns the day-to-day execution of eCommerce order picking, packing, and fulfillment, ensuring customer orders are processed accurately and on time. It also supports order exception handling, helps teammates follow fulfillment best practices, and maintains a clean, organized, and efficient fulfillment area. The lead works closely with the Assistant Manager, Retail Warehouse and the warehouse team. The position requires a hands-on, detail-oriented team player committed to accuracy and customer experience. The schedule is flexible and fluctuates according to event schedules and business needs, including weeknights, weekends, holidays, and scheduled events. The role pays $25.00 per hour and is classified as non-exempt. The position involves physical activity and work in indoor and outdoor venue environments, including conditions associated with live events such as crowds, elevated noise, and changing weather. The employer encourages curiosity and innovation and seeks employees who embrace emerging technologies and use AI tools to work smarter and improve fan and business experiences.

Requirements

1–2 years of warehouse or eCommerce fulfillment experience.
Customer service or order issue resolution experience.
Consistently maintain a high attention to detail.
Ability to think strategically, problem solve, and multitask.
Ability to maintain a positive attitude, demonstrate professionalism, and use excellent interpersonal skills.
Ability to complete work accurately and on time.
Ability to work independently and in a group setting and demonstrate good judgment.
Ability to learn, contribute, and thrive in a fast-growing, dynamic environment.
Ability to communicate and interact positively in a diverse multicultural environment.
Availability to work 100% of scheduled events monthly, with a flexible schedule that includes evenings, weekends, holidays, and extended shifts based on business needs.
Must be at least 18 years of age.
High school diploma or equivalent required.
Ability to lift, carry, push, or pull equipment or materials weighing up to 50 pounds.
Ability to stand, sit, walk, or remain stationary for extended periods during scheduled shifts.
Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed.
Ability to ascend and descend stairs and work safely at various heights when required.
Ability to work in confined or enclosed spaces, including elevators, when required.
Ability to move throughout the venue quickly and safely during events.
Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.
Ability to work indoors and outdoors, including exposure to varying weather conditions, elevated noise, crowds, and vibration typical of live events.

Nice To Haves

Experience with Shopify or similar eCommerce platforms.
Experience with Microsoft Dynamics 365.

Responsibilities

Lead daily eCommerce order picking, packing, and shipping to fulfill orders accurately and on time.
Monitor daily order volume and backlog, prioritizing work to meet service-level commitments.
Validate order and inventory information across platforms and systems.
Respond to and resolve inbound eCommerce customer inquiries and order issues.
Identify and escalate fulfillment exceptions or system issues to warehouse leadership as appropriate.
Provide hands-on expertise and troubleshooting for eCommerce fulfillment systems.
Train warehouse teammates on fulfillment procedures and best practices.
Follow established SOPs and provide feedback for continuous improvement.
Maintain a clean, organized, and safe fulfillment area.
Communicate daily fulfillment status and priorities to warehouse leadership.
Assist with other warehouse operations, including receiving, replenishment, and event support.