Retail Team Member/Associate

Ross Dress For Less•Berlin, MD

About The Position

The Retail Associate helps ensure customers have a positive shopping experience and supports store operations across all areas as business needs require. The role involves friendly customer service, safe and secure store practices, maintaining a clean and organized work area, presenting merchandise according to company standards, and completing assigned tasks throughout working hours. Associates may be asked to take on additional tasks when they support customer service and operational goals. The position requires adherence to Ross policies and procedures for customer service, merchandise handling, loss prevention, cash and payment transactions, and protection of confidential information. Associates are expected to demonstrate integrity, urgency, professionalism, and respect toward customers and fellow associates. No supervisory responsibilities are assigned. The role requires use of store equipment and frequent standing, walking, and movement around the store. Some assignments, including stockroom shifts, have additional physical requirements. The stated base pay range is $16.60–$17.10; pay depends on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Benefits vary by position and location; the posting lists benefits available to all associates and additional benefits for full-time associates.

Requirements

Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use store equipment, including PDTs, registers, and PCs, as required.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor to support a safe and secure shopping environment.
Keep emergency exits clear and promptly correct or report unsafe conditions to Store Leadership.
Treat customers and associates with respect and courtesy, and provide friendly, professional service.
Assist customers with merchandise and questions, respond promptly to service calls, and involve Store Leadership in customer issues when needed.
Greet customers throughout the store, make eye contact, smile, and thank customers during register transactions.
Perform register transactions and follow policies for cash, checks, charge cards, refunds, voids, and offline procedures.
Maintain a clean work area by completing assigned cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the company dress code.
Complete assigned sizing and recovery to keep the store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise items according to company best practices and monthly presentation guidelines.
Maintain familiarity with merchandise and brand names to assist customers.
Follow loss prevention, shortage, merchandise protection, and Mark-Out-of-Stock policies, including required processing and leadership approval of disposals.
Safeguard confidential information, cash, credit card information, and merchandise.
Execute store best practices and workflows efficiently to maximize productivity.
Use store equipment, including PDTs, registers, and PCs, as required.
Stockroom-shift associates regularly push, pull, and lift more than 20 pounds.

Benefits

Accident insurance
Critical illness insurance
Vision insurance
Auto insurance
Home insurance
Pet insurance
Associate discount
Identity protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College discounts
Sick pay where legally required
Referral bonuses
Medical, dental, and vision health insurance for eligible full-time associates
Legal insurance for eligible full-time associates
Vacation Buy for eligible full-time associates
Flexible Spending Account for eligible full-time associates
Health Savings Account for eligible full-time associates
Life/ADD insurance for eligible full-time associates
Long-Term Disability for eligible full-time associates
Enhanced maternity and parental leave benefit for eligible full-time associates
Vacation pay accrued at 10 days per year after eligibility commences for eligible full-time associates
Nine personal and company holidays for eligible full-time associates
Performance-based bonus eligibility for Store AS, ASM, and SM associates, and exempt Corporate and Buying Office roles