Retail Team Lead

Goodwill Southern Rivers•Opelika, AL

13d•Onsite

About The Position

The Retail Team Lead assists Store Managers with general oversight of store operations and workflows, supports team development, provides tactical training for associate-level staff, manages the loss prevention program, upholds safety standards, and maintains GoodwillSR values. The role is based at the Opelika Retail Store in Opelika, Alabama, and involves cross-training and working in all areas of the retail operation. This full-time position averages 32–40 hours per week, with hours and operating days fluctuating according to business needs and store location. The Retail Team Lead must be available to work any shift Monday through Sunday.

Requirements

High school diploma or General Education Degree (GED).
Two years of supervisory experience leading a team.
Basic math skills.
Basic computer skills.
Prior experience working in a retail- or customer-service-related environment.
Cash handling experience.
Availability to work any shift Monday through Sunday.

Nice To Haves

Warehouse experience.

Responsibilities

Ensure proper maintenance, reporting, and management of store financial assets, including cash register tills, cash deposits, and the change fund.
Supervise team members to ensure they provide customers with a high-quality service experience.
Delegate tasks and duties to store team members.
Create an environment that helps team members achieve expectations, goals, and performance measures.
Meet or exceed daily retail store goals.
Develop relationships with donors and customers.
Assist customers with purchases and pricing.
Ensure the sales floor layout is customer friendly.
Check pricing to ensure policies and proper formats are followed.
Understand item pricing and the “color of the week.”
Assist with hiring and onboarding new team members.
Understand and practice all safety requirements.
Support team development efforts and provide tactical training for associate-level staff.
Manage the loss prevention program.
Perform other duties as assigned by the Store Manager.