Seasonal Retail Support Associate - Shoe Expeditor, Natick Collection
About The Position
The Retail Support Associate supports merchandise movement and placement, maintains visually appealing and well-organized sales-floor displays, and ensures pricing and promotional signage is accurate and current. The role also provides welcoming customer service, assists customers with product choices, and collaborates with colleagues across departments to support sales and a positive in-store experience. Daily work may include updating mannequins and floor layouts, recovering the sales floor and fitting rooms, replenishing merchandise, supporting merchandise moves, updating signs and prices, and preparing the department for the next business day. Colleagues are also expected to explain loyalty benefits, help acquire customers by opening credit accounts, contribute to sales goals, and work cooperatively to deliver store results. Schedules depend on business needs and colleague availability; weekend shifts are required.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to connect with customers, contribute to sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster positive conversations with customers and colleagues.
- Ability to learn store products and provide customers with guidance based on their needs and product features.
- Ability to use point-of-sale technology and digital tools.
- Ability to collaborate with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift up to 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies and support merchandise moves.
- Maintain attractive, clean, organized, and shoppable sales-floor displays and fitting rooms.
- Update mannequins and floor layouts in line with company directives.
- Ensure pricing and promotional signage is accurate and up to date.
- Replenish merchandise and reorganize and restock the department.
- Greet customers, listen to their needs, and offer assistance and product guidance.
- Share loyalty program benefits and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Work with colleagues across departments to support sales goals and customer experience.
- Help prepare the department for the next business day and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
