Seasonal Retail Support Associate - Shoe Expeditor, Ross Park Mall

Macy's • Pittsburgh, PA

7d • Onsite

About The Position

The Seasonal Retail Support Associate - Shoe Expeditor is a Macy’s merchandising (Front of House) colleague who supports a seamless, welcoming in-store experience. The role involves merchandise movement and placement, maintaining organized and shoppable displays, supporting visual merchandising, and keeping pricing and promotional signage accurate. The colleague is also a visible presence on the sales floor who welcomes customers, listens to their needs, provides assistance and product guidance, and supports sales and loyalty efforts. They collaborate with colleagues across departments to maintain the store, meet shared goals, and prepare the department for the next business day. Schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Create welcoming customer connections and contribute to store sales goals.
• Learn about store products and provide customers with guidance based on their needs and product features.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point-of-sale technology and digital tools.
• Work effectively with colleagues at all levels and across departments.
• Meet physical requirements including talking, lifting, frequent movement, standing, and reaching; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Execute merchandise movement and placement strategies and support needed merchandise moves.
• Maintain clean, organized, and shoppable sales floors, displays, and fitting rooms; replenish merchandise and reorganize the department.
• Support visual merchandising by updating mannequins, resetting floor layouts, and following company presentation directives.
• Keep pricing and promotional signage accurate and up to date.
• Greet customers warmly, listen to their needs, and provide assistance and product guidance.
• Support sales goals, sales-boosting events, and customer acquisition by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to assist customers and process register transactions.
• Collaborate with colleagues across departments, support teammates, and help prepare the space for the next business day.
• Thank customers and ensure they have what they need before they leave.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed