Seasonal Retail Sales Associate, Ross Park Mall

Macy's • Pittsburgh, PA

4d • Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create memorable holiday shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with appropriate products and services on the sales floor and in the fitting room. You build trust and customer loyalty while working toward sales goals and providing service beyond cashiering. You also help keep the shopping space clean, organized, and inviting.

At the start of the day, colleagues prepare the sales floor, review goals, and learn about new arrivals, popular items, trends, and promotions. During the day, they engage customers, maintain merchandise presentation, process damages and selected returns to vendors, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and continually work to improve individual and store results.

Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Ability to use electronic devices.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Provide warm, personalized customer service and product recommendations.
• Build customer relationships and loyalty through customer engagement and effective selling behaviors.
• Work toward daily sales goals and contribute to individual and store results.
• Prepare and maintain a clean, organized, shoppable sales floor.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Merchandise new receipts and support merchandise moves.
• Process damages, testers, and selected merchandise returns to vendors.
• Update signs and pricing.
• Share loyalty program benefits and ensure customers have what they need before concluding interactions.
• Collaborate with colleagues to serve customers and the community.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed