Sales Associate - Ross Park Mall 0454

PACSUN•Ross Township, PA

7d•Onsite

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends. The role executes initiatives and tasks assigned by the leadership team and contributes as a positive member of the store team while consistently providing an exceptional customer experience. The associate delivers engaging, positive, and authentic customer interactions; supports full-price selling while remaining aware of product value and promotions; handles customer situations according to policy and partners with leadership on escalated issues; completes assigned tasks efficiently; follows visual directives and maintains store standards; and helps keep the store organized, clean, and safe. The associate follows company and loss-prevention policies and shares customer feedback with leadership. The role also supports sales and operational goals, participates in company and store contests and events, stays current on financial goals and priorities, and executes digital sales strategies such as ship-from-store and BOPIS. Associates represent the PacSun brand, contribute to a positive work environment, follow appearance guidelines, learn about products and trends, and work to improve individual performance as part of the team. This is a part-time position requiring availability for 20–40 hours per week, including weekends, nights, and peak holiday periods. Physical requirements include frequently lifting or moving up to 20 pounds and occasionally up to 35 pounds; prolonged sitting or standing; climbing ladders as needed; and moving around the sales floor, stockroom, and office. Work takes place in an open environment with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around the sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations in accordance with policy and procedures, attempting to resolve issues and involving leadership in escalated cases.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness to promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and loss-prevention policies.
Communicate loss-prevention violations to leadership or the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand through passion for products, brands, fashion, and trends.
Contribute to a positive working environment by exhibiting core value behaviors.
Follow Employee Appearance Guidelines and maintain the company's fashion image.
Learn about products, brands, fashion, and trends, and strive to improve individual performance as a productive team member.