Retail Support Associate - Shoe Expeditor, Oakridge - Part Time

Macy's•San Jose, CA

About The Position

As a Shoe Expeditor in the Women’s Shoe department, you will help keep daily operations running smoothly by quickly locating and delivering requested products to selling colleagues and maintaining a clean, organized shoe department. The role involves providing exceptional customer service, supporting sales and digital order fulfillment, and helping create an easy and enjoyable shopping experience. It is suited to flexible, collaborative team players who can manage multiple tasks in a fast-paced retail environment.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information effectively with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourceful and responsive to changing priorities.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to perform heavy lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
May need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld electronic equipment.

Responsibilities

Greet customers, answer questions, and provide friendly, professional assistance.
Address customer concerns and resolve issues promptly to support a positive shopping experience.
Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
Pull requested orders quickly and accurately from the stockroom and stage them for sales colleagues.
Locate and pull merchandise to fulfill digital customer orders.
Arrange and replenish displays to maintain an orderly, visually appealing store.
Organize the stockroom; process new and damaged items; perform shoe inventory; and scan items back into stock.
Maintain accurate department pricing and signage, using technology to update prices, promotions, and product and fixture information according to company guidelines and policies.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice