Retail Support Associate - Shoe Expeditor, Culver City Center - Full Time

Macy's • Culver City, CA

1d

About The Position

As a Shoe Expeditor in the Women’s Shoe department, you will help ensure smooth operations by quickly locating and delivering requested products to selling colleagues and keeping the department clean and organized. You will provide exceptional customer service, work collaboratively, and respond with urgency and attention to detail in a fast-paced retail environment. The role requires flexible availability for retail hours, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter who can adapt quickly to changing customer expectations and needs.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Resourcefulness and responsiveness to changing priorities.
• Ability to work a flexible schedule during retail hours.
• Ability to perform the position’s physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

Responsibilities

• Greet customers, answer questions, and provide friendly, professional assistance.
• Address customer concerns and resolve issues promptly to support a positive shopping experience.
• Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
• Pull stockroom orders quickly and accurately and stage them for sales colleagues.
• Locate and pull merchandise to fulfill digital customer orders.
• Arrange and replenish displays to maintain an orderly and visually appealing store.
• Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage, using technology to update prices, promotions, and product and fixture information in accordance with company guidelines and policies.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed