Retail Support Associate - Shoe Expeditor, Burbank Town Center - Full Time

Macy's•Burbank, CA

2d•Onsite

About The Position

As a Shoe Expeditor in Macy’s Women’s Shoe department, you will help ensure smooth store operations by quickly locating and delivering requested products to sales colleagues and keeping the shoe department clean and organized. You will provide customer service and support an easy, enjoyable shopping experience in a fast-paced retail environment. The role requires urgency, attention to detail, teamwork, and flexibility to work various shifts, including evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. This position is at the Burbank Town Center. The job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourcefulness and responsiveness to changing priorities.
Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to perform heavy lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
May need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld electronic equipment.

Responsibilities

Greet customers, answer questions, and provide assistance in a friendly, professional manner.
Address customer concerns and resolve issues promptly to support a positive shopping experience.
Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
Pull orders from the stockroom quickly and accurately and stage them for sales colleagues.
Locate and pull merchandise to fulfill digital customer orders.
Arrange and replenish displays to maintain an orderly, visually appealing store.
Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
Maintain accurate department pricing and signage, using technology to update product prices, promotions, and product and fixture information according to company guidelines and policies.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.