Retail Customer Experience Associate, Burbank Town Center - Full Time

Macy's • Burbank, CA

1d • Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences by engaging customers across in-store and online touchpoints, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to recommend products and digital tools to improve the customer journey. The role works across different departments and may involve moving between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to resolve challenges and improve the customer experience.

You will support store operations through floor readiness, events, merchandise setup, and opening and closing procedures. Daily activities include learning about sales goals, new products, trends, and promotions; greeting customers and building relationships; maintaining sales floors and fitting rooms; updating signs and pricing; and supporting merchandise moves. You will share loyalty program benefits, help customers complete their shopping experience, and contribute to individual and store sales results.

This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience preferred.

Responsibilities

• Engage customers across in-store and online touchpoints to create personalized shopping experiences.
• Drive cross-category sales and work toward daily sales goals.
• Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
• Use digital tools to enhance the customer journey and use My Client and social media for client outreach.
• Work across different departments and adapt to changing priorities throughout the day.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
• Prepare and maintain sales floors and fitting rooms, including recovering merchandise and updating signs and pricing.
• Support merchandise moves, event execution, merchandise setup, and opening and closing procedures.
• Share loyalty program benefits and help customers complete their purchases.
• Maintain a clean, organized, and shoppable environment.
• Support teammates and contribute to individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed