Retail Selling Support Associate - Womens Clothing, Burbank Town Center - Part Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style and turn fashion into a source of inspiration. You use hospitality, trend awareness, and product knowledge to build genuine customer connections. You circulate the sales floor to learn what customers need, explain loyalty program benefits, and support a seamless shopping experience. You also help maintain merchandise standards, keep fitting rooms and the sales floor in good order, and assist with fulfillment to maintain a polished, shop-ready environment. The role emphasizes selling, reaching goals, teamwork, and creating welcoming customer experiences. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. They engage customers in friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, assist with merchandise moves, share loyalty benefits, and thank customers. The position also involves supporting colleagues and working to improve individual and store results. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability. All schedules include weekend shifts. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and engage them in friendly, personal conversations to understand their needs and build relationships.
- Use product knowledge, trend awareness, and hospitality to educate customers and support sales.
- Circulate the sales floor and guide customers through their shopping experience.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting upkeep.
- Update signs and pricing and assist with merchandise moves.
- Assist with fulfillment and help maintain merchandise standards.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Collaborate with and support colleagues.
- Thank customers and help ensure they have what they need before leaving.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
