Retail Selling Support Associate - Womens Clothing, Westland - Part Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style through attentive hospitality, trend awareness, and product knowledge. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support a seamless shopping experience. You also help maintain merchandise standards, keep fitting rooms and the sales floor organized, and assist with fulfillment so the store remains polished and ready for customers. The role emphasizes selling, achieving goals, teamwork, and creating welcoming customer experiences. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions. They greet customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and conclude interactions by sharing loyalty benefits and thanking customers. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical demands include talking, lifting, continuous movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders. The position also requires visual abilities and frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Interest and ability in opening credit accounts and sharing loyalty benefits to acquire new customers.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move continuously, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Engage customers with a warm welcome and personal conversations to understand their needs and build customer relationships.
- Use product knowledge, trend awareness, and information about new arrivals, promotions, and top-selling items to educate customers and support sales.
- Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain a clean, organized, shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
- Update signs and pricing as needed.
- Assist with fulfillment and help ensure the store is polished and ready for customers.
- Complete customer interactions with a sincere thank-you and ensure customers have what they need.
- Collaborate with colleagues to support one another and serve customers and communities.
- Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
