Retail Customer Experience Associate, Burbank Town Center - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers and prioritize customer satisfaction by engaging with shoppers in-store and online. You will drive cross-category sales, make tailored product recommendations based on knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey. The role involves working across different departments and transitioning between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, welcoming and assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty-program benefits, and working with colleagues to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort handling electronic devices.
- The role requires talking, lifting, constant moving, standing, and reaching with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create exceptional, personalized shopping experiences and engage with customers across in-store and online touchpoints.
- Drive cross-category sales and support business goals by making tailored product recommendations.
- Use digital tools to enhance the customer journey.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Help ensure the sales floor is clean, organized, and prepared for customers; review sales goals, new arrivals, top-selling items, trends, and promotions.
- Welcome customers and create friendly, personal conversations that build customer relationships.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Share loyalty-program benefits, ensure customers have what they need, and thank customers at the end of their shopping experience.
- Support colleagues with honesty, care, and collaboration, and work toward sales goals and store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
